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User Terms

Before continuing to use the Application, please read carefully and confirm that you fully understand all the terms of this agreement. Please pay special attention to the terms related to your rights and obligations, including but not limited to liability limitation clauses.

I. General Rules

Application—The term "Application" in this Agreement refers to Yiroute, the iOS mobile application. All Users should carefully read these terms before using the Application. The operator of the Application will be the binding party of this Agreement and will collect and process Personal Information as described herein to provide services to you; your information may be disclosed or transferred only as set out in this Agreement and in the Personal Data Protection Policy.

Contents and Legally Binding—This Agreement includes all terms and conditions below and any rules, notices, or statements that have been or may be published by the Application. All of the foregoing form part of this Agreement and, together with the body of the Agreement, constitute a legally binding agreement between the User and the operator of the Application. Your browsing, logging in, using, or connecting to the Application will be deemed acceptance of this Agreement. If you do not agree, you should stop using the Application and may contact us to request account cancellation where applicable.

Modification—We have the right to modify this Agreement and will notify the User through an announcement published on the Application. If you continue to use the Application after the Agreement is updated, you are deemed to have read, accepted, and agreed to the updated Agreement.

II. User Account

Registration, Authorization and Maintenance—The User should complete account registration in accordance with the guidelines and instructions on the Application. Upon completion, the User is solely responsible for use of the account. The User shall not lend or transfer the account to others or permit others to use the account; otherwise the User shall be liable for all consequences arising therefrom.

Unauthorized Use—The User acknowledges that, due to technical limitations, we may be unable to detect all illegal or unauthorized use of accounts and passwords. We shall not be liable for disclosure of the User's account or password not caused by us, nor for the consequences thereof. The User shall notify us promptly if the User discovers that his or her password or account has been disclosed or used without authorization or if there is any other security issue.

Account Cancellation—The User has the right to cancel his or her account (if any) at any time. Account cancellation may be requested through the contact means published on the Application.

III. Use of the Application

Services—The Application provides hospital and ranking information, user-generated content (e.g. posts, reviews), and related features such as saving preferences. By using these services, the User agrees to provide relevant information as required by the Application and authorizes us to use, record, and store such information for the purpose of providing services to the User in accordance with the Personal Data Protection Policy.

Third Party Contact—If the User provides contact details of a third party on the Application, it is deemed that the User authorizes that third party to access information the User has associated with such contact. We shall not be liable for any consequences (including disclosure of such information) arising from the User's provision of third-party contact details.

Service Change—The User acknowledges and agrees that we may change the content or features of the Application from time to time for the purpose of optimizing the User experience, to the extent permitted by applicable law and this Agreement.

End User License (EULA) Acceptance—Before creating an account or posting content, you must accept this Agreement. There is no tolerance for objectionable content or abusive users. If you do not agree, do not use features that submit user-generated content.

User-Generated Content; Zero Tolerance—The Application may allow posting of reviews and other content. There is no tolerance for objectionable material or abusive behavior, including without limitation: harassment, hate speech, threats, bullying, sexually explicit material, gratuitous violence, illegal activity, spam, impersonation, doxxing, defamation, or any content that violates this Agreement or applicable law. We may remove content, suspend or terminate accounts, and cooperate with authorities where appropriate.

Moderation and Reports—The Application includes tools to report content and users and to block users. You may also report inappropriate activity using the contact information shown in the Application (including About Yiroute and the support email published there). For credible reports of violations involving user-generated content, we aim to review and take appropriate action within twenty-four (24) hours, which may include removing the content and ejecting or restricting the user who posted it. Automated screening may also block some text before posting; it does not replace human review.

IV. User Code of Conduct

User Code of Conduct—The User shall comply with the following when using the Application:

Consequences of Non-Compliance—If the User fails to comply with the above Code of Conduct, we reserve the right to suspend or close the User's account and take other measures we deem reasonable. The User shall be responsible for his or her own conduct and shall indemnify us against damages arising from claims by third parties due to the User's breach. We may disclose the User's information relating to infringement to the infringed party or to relevant authorities where required by law or to safeguard legitimate rights.

V. Interruption and Termination of Service

We may, without prior notice to the User, suspend or terminate this Agreement and deny the User's use of the Application in the following circumstances, to the extent permitted by law:

VI. Disclaimer and Limitation of Liability

No Medical or Professional Advice—The Application provides hospital and ranking information and user-generated content for reference only. Such content does not constitute medical, legal, or other professional advice. The User should seek appropriate professional advice for diagnosis, treatment, or other decisions. We do not guarantee the accuracy, completeness, or suitability of any content on the Application.

User Information Disclosure—We shall not be liable for disclosure of the User's information in the following circumstances:

Force Majeure—We shall not be liable for consequences caused by force majeure events such as natural disasters, war, terrorism, epidemic, or other events beyond our reasonable control.

Service Availability—The User acknowledges that services provided over the internet and mobile networks may be interrupted or affected by factors such as viruses, attacks, or technical limitations. We do not guarantee uninterrupted, secure, or error-free service and shall not be liable for failure to receive or mis-transmission of information or for poor experience caused by such factors, to the extent permitted by law.

Maintenance—We reserve the right to suspend any function of the Application for repair, maintenance, or upgrade, with notice where practicable via the Application.

Third Party Resources—The Application may contain links to third-party websites or resources. We do not endorse or warrant the availability, accuracy, or content of such third-party sites. The User is solely responsible for evaluating and using them.

Disclaimer for Third Parties—Unless otherwise agreed, we shall only be liable for the User's direct use of the Application in accordance with this Agreement. We shall not be liable for use by persons other than the User or for consequences of the User's disclosure of information obtained from the Application to third parties.

Limitation of Liability—To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, reputation, or data.

VII. User Information

User Information—means all information relating to the User, including Personal Information as defined in the Personal Data Protection Policy.

Personal Information—has the same meaning as in the Personal Data Protection Policy (e.g. account credentials, email, username, profile information, content submitted by the User such as posts or reviews, saved preferences, and usage data).

Accuracy—When using the Application, the User shall provide Personal Information truthfully and accurately. The User shall bear the consequences of false or inaccurate information (including inability to contact the User or other damages).

Deletion of Violating Content—Content provided or posted by the User must comply with the Code of Conduct and this Agreement. We have the right to remove violating content without liability. Except where the User's registration or posting violates this Agreement, we will not edit or alter the User's information without consent. If the User wishes to delete or change content he or she has posted, the User may contact us through the contact means published on the Application.

Third-Party Platform—If the User registers, logs in, or uses the Application via a third-party sign-in option (e.g. Sign in with Apple, if offered), the User is deemed to consent to our obtaining and using information that the User has made available through that option to the extent necessary to provide the Application's services. The User shall ensure that information provided through such means is true and accurate.

Authorized Use—The User expressly authorizes us to read, collect, store, and use the User's information to provide services and improve the User experience in accordance with the Personal Data Protection Policy. The User reserves the right to contact us at any time to cancel or modify this authorization; we will adjust or cease processing accordingly.

Information Push—The User may agree to receive notifications, recommendations, or promotions from us by email, in-app message, or other means published on the Application. The User may unsubscribe through the contact or preference means published on the Application.

Personal Data Protection—The collection, use, storage, and protection of Personal Information are set out in the Personal Data Protection Policy, which forms part of this Agreement. By using the Application, the User agrees to the Personal Data Protection Policy.

VIII. Protection of Children's Personal Data

Users should read the "Application Children's Personal Data Protection Policy" (if published). Without the consent of the guardian of a minor under the age of 14 ("Child" or "Children"), Users shall not upload or provide Children's Personal Information through the Application. If a User, as the guardian of a Child, provides information of the Child through the Application, it shall be deemed that the User has agreed to our collection and use of such information in accordance with the Children's Personal Data Protection Policy and the Personal Data Protection Policy.

IX. Confidentiality

The User shall keep confidential any non-public information of ours that the User acquires through use of the Application or our services. Without our consent, the User shall not disclose such information to third parties or use it for purposes unrelated to receiving services from the Application.

X. Advertising and Promotions

The User acknowledges that the Application may display offers or advertisements. The User may unsubscribe from promotional communications through the means published on the Application where available.

XI. Intellectual Property

The User shall not reproduce, quote, link to, or otherwise use the logo or content of the Application (including but not limited to software, design, and copy) without our express consent, except as necessary for normal use of the Application.

XII. Termination of the Agreement

The Agreement may be terminated: (1) if the User no longer wishes to use the Application or does not accept changes to the Agreement where we have made continued use conditional on acceptance; (2) when the User materially breaches this Agreement (including Article IV) and we notify the User of termination; (3) in other circumstances where the service should be terminated under this Agreement or applicable law. After termination, we may retain information as permitted by law and may pursue claims for breach of the Agreement.

XIII. Applicable Law and Dispute Resolution

Applicable Law—The conclusion, performance, interpretation, and dispute resolution relating to this Agreement shall be governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macau, and Taiwan for this purpose).

Dispute Resolution—Any dispute arising from the use of the Application shall be submitted to the people's court with jurisdiction in the place where the operator of the Application is located or where the contract is performed, unless otherwise required by mandatory law.

XIV. Complaints and Reports

If the User becomes aware of any cybersecurity issue relating to the Application, or has complaints, suggestions, or questions about this Agreement, the User may contact us through the contact means (e.g. email or in-app contact) published on the Application.

For objectionable user-generated content or abusive users, use the in-app Report options on the relevant review or profile flow, and/or email the support address shown under About Yiroute. We aim to act on credible reports within twenty-four (24) hours by removing violating content and restricting or terminating offending accounts where appropriate.

For the purpose of ensuring service quality, investigating facts, and facilitating dispute resolution, we may record communications with the User and retain and review such recordings as permitted by law.

XV. Miscellaneous

No Waiver—Our failure to exercise or enforce any right or remedy shall not be deemed a waiver of that right or remedy or of any other right or remedy.

Severability—If any provision of this Agreement is held invalid by a competent authority, that provision shall be excluded to the extent of the invalidity without affecting the validity of the remaining provisions.

Integration with Personal Data Protection Policy—This Agreement should be read together with the Personal Data Protection Policy. Definitions and provisions in the Personal Data Protection Policy apply to the extent relevant to User Information and Personal Information. For matters not covered in the Personal Data Protection Policy (including applicable law and dispute resolution), the provisions of this Agreement shall apply.